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Community Services, Youth Work & Alcohol and Other Drugs  

RTO Code: 3113 CRICOS Code: 00124K (Melbourne) 02475D (Sydney)
Last Updated: Feb 21, 2017 URL: Print Guide RSS UpdatesEmail Alerts

Cert III Community Services Print Page

What is Community Work?

The Australian Community Workers Association (the national body for  community work practitioners in Australia) states that,  

"A community worker is a qualified person who, through professional training and field education, has the knowledge, skills and values to work in a social welfare agency or program intended to promote or restore the social functioning of individuals, families, social groups or larger communities - Promoting social justice and maximising human potential are cornerstones of community work." (

This course covers workers who provide a range of services to clients, and/or who implement community education and interventions.

You may find work in a range of contexts such as community-based organisations, residential rehabilitation services and outreach services where workers may have supervisory responsibilities

On successful completion of the Certificate III in Community Services, students should be able to demonstrate effective interpersonal communication skills to;

  • establish a rapport with people
  • communicate ideas
  • plan and negotiate work with others in a group
  • approach conflict / solve problems in a constructive manner
  • communicate effectively with individuals and in a group
  • present information verbally




The Coordinator for this course is Philippa Petty. Philippa can be contacted via the email below;





Graduates of the Certificate III in Community Services at Victoria Polytechnic are eligible to receive credit for up to three units if they pathway into the Diploma of Community Services (CHC52015) or Diploma of Community Development (CHC52115).  Students may also apply for entry into the following Bachelor programs at VU; Bachelor of Social Work (ABSW) or Bachelor of Arts Community Development (ABCD).  

Credit Transfers from other qualifications may also be possible.  To receive credits, certified transcripts of results must be provided.  There is no charge for credit transfers. 

For further information, please contact your course coordinator.

Find out more about pathways and credits.

Call us on +61 3 9919 6100 to discuss RPL options with the course manager.

Community Project

As part of the Certificate III in Community Services students will undertake community based projects. These projects are aimed to provide students with the opportunity to work directly within the Community Work industry. Some of these examples of industry based projects can include

  •  Working within a simulated environment where students will be assessed by a Community Worker who is currently working within industry.
  • Organise and participate in community events for example plan a fund raising project for Mental Health week, Cultural Diversity week, or for the LGBTI community
  • Visits to local community services agencies where students have the opportunity to network with other workers and view the daily tasks that CommunityWorkers may undergo. 

All of our industry projects are directly linked with the following competencies. 

Linked to units;



    General Course Information - CHC32015 Certificate III in Community Services

    • 9 months full time, or part time equivalent
    • Footscray Nicholson and St. Albans Campuses - dependent on numbers
    • Classes generally held 9.30am - 3pm
    • Course commencements February 2017, and April (dependent on numbers)

    Course Structure

    To qualify for the CHC32015 Certificate III in Community Services students must successfully complete a total of eighteen (13) units of competency, comprising of: Five (5) Core Units, and Seven (7) Elective Units.

    Electives have been carefully chosen in accordance with the packaging rules specified in CHC Community Services Training Package, extensive industry consultation.

    Units covered are;


    • CHCCCS016 - Respond to client needs
    • CHCCOM005 - Communicate and work in  health or community services
    • CHCDIV001 - Work with diverse people
    • HLTWHS002 - Follow safe work practices for direct client care
    • HLTWHS006 - Manage personal stressors in the work environment


    • CHCCDFV001 - Recognise and respond appropriately to domestic and family violence
    • CHCMHS001 - Work with people with mental health issues
    • CHCCOM001 - Provide 1st point of contact
    • CHCCPRP001 - Develop and maintain network and collaborative partnerships
    • CHCAOD001 - Work in an alcohol and other drugs context
    • CHCCDE003 - Work within a community development framework
    • CHCGRP001 - Support Group Activities

    An integral part of this course involves students undertaking a community project.  For further information, please see below.


      Admission requirements

      There are no admission or entry requirements stipulated in the CHC Training Package for this qualification. 

      All applicants, however, are required to undertake an LLN assessment prior to enrolment as discussed below. 

      Enrolment Instructions



      To successfully complete this course students are required to attend at least 80% of classes for all units. If students are unable to attend it is expected that medical certificates are provided. Irregular and poor attendance may result in progress meeting policy being implemented. 

      Course Information Sessions

      Upcoming information sessions are being held to give you a better understanding of studying Community Services. You'll have the opportunity to apply as well.

      The session includes a course presentation followed by a written task.


      • 21st February
      • 28th February


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